Originally Posted by steve17360
Hi, yes I've done all of that, and I've used several other devices with the account with no issues. Usually if I change devices BIS recognises it immediately and offers to swap my account to the new device. With the 9650 BIS doesn't recognise that I've switched devices. Thanks.
The issue seems to be that the device still appears to be "connected" to Sprint. Is there an way of "removing" it from Sprint? Thanks.