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Old 10-21-2010, 06:30 PM   #1 (permalink)
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Join Date: Oct 2010
Model: 8330
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Question problem activating e-mail - unlocked BB

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I bought a reconditioned unlocked BB 8330 for my wife, and we immediately left town, so can't exchange it. Here's the problem:

When I run the e-mail set-up wizard, it gives me only two options: "I want to use a work email account with a Blackberry Enterprise Server" and "I want to skip email setup." There appears to be no way to set up a regular Gmail account. When I select the enterprise server option, the next screen says: "Has your Blackberry Enterprise Server administrator provided you with an Enterprise Activation password?" Enter yes, and the next screen allows you to enter an email address and password - but a regular Gmail account and password are not accepted. And that's where the setup ends.

So... is this a dud phone that's been only partially unlocked - i.e. the phone but not the email function? Can I do anything to fix it? Find someone to reinstall the firmware? Help!

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