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Old 10-21-2010, 07:45 PM   #2 (permalink)
Motorcycle Mama
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Join Date: May 2008
Model: 9930
OS: 7.1.0.163
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The 8330 is a CDMA device. It cannot be "unlocked". And it will not work on a GSM network such as AT&T.

Also, the lack of the Personal Email option is indicative of the BLACKBERRY Data Plan not being properly set up with the carrier.

Also, there's no such thing as a BlackBerry that's only "partially unlocked" so that's not the issue.

So, verify the model number of the device.

If it's actually an 8330 and you are actually on AT&T, then you need to get a different device.

If it's something other than an 8330, call AT&T and have them set up the proper data plan to get the email setup option.
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