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Old 10-26-2010, 01:02 PM   #3 (permalink)
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Model: 9630
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Originally Posted by Dubdub View Post
Are you using a HUB or plugging directly into the PC?

Here are the things I generally start with.

1. Battery pull.
2. No HUB connection
3. Delete/Reinstall DM
4. Try connecting to AppLoader via the DOS Command Prompt

Read this post for tips and help to connect your device to Desktop Manager, you might pull some from there:
Tips for getting BlackBerry Desktop Manager to det... - BlackBerry Support Community Forums

Also, for a clean uninstall of Desktop Manager
KB02206-How to perform a clean uninstall of the BlackBerry Desktop Software
Thanks Dubdub,for your guidance. Still working on it!
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