Originally Posted by gibsongraham
Hi sorry to be a pain about this but i am a bit concerned, i did buy the phone second hand and it is likely that the it policy was put on by the previous owner so i either accept it and it,s faults or reset the phone i assume, if i reset to factory defaults will it cause me any problems with passwords etc, as clearly i do not have the original box or software that came with the phone, if it is a simple matter of backing up the phone on my desktop manager and then re-setting to factory defaults i shall do it today.
Thanks for your help
Follow step 3 from my previous post it will reset your device back to factory defaults
Remove the IT policy using the loader.exe application included with BlackBerry® Desktop Manager 4.7 to 6.0 on a Windows based computer.
Important: This method can only be used on BlackBerry smartphones that are running BlackBerry Device Software 4.3 to 6.0.
This is an alternate method for removing an IT policy from a BlackBerry smartphone and should be used only if the BlackBerry smartphone user cannot contact the system administrator.
Note: When using BlackBerry Desktop Manager 4.6 or earlier, the loader.exe application can be updated by going to www . blackberry . com / update and installing the software when prompted.
Warning: This procedure deletes all data on the BlackBerry smartphone. Back up the data before performing this procedure. For more information on how to back up data, see KB12487.
1. Connect the BlackBerry smartphone to the computer.
2. From the Start menu, click Programs > Accessories > Command Prompt.
Note: When a computer running Windows Vista™ or Windows 7 is used, the BlackBerry smartphone user might need to right-click the Command Prompt application and choose Run as administrator.
3. Find the Apploader folder by typing cd C:\Program Files\Common Files\Research In Motion\Apploader and then pressing ENTER.
Note: For computers using a 64-bit version of Windows, navigate to C:\Program Files (x86)\Common Files\Research In Motion\Apploader.
4. Type loader.exe /resettofactory.
5. Type the BlackBerry smartphone password if prompted.
Before you complete this i would do a back up first with DTM