View Single Post
Old 11-03-2010, 02:46 PM   #14 (permalink)
Talking BlackBerry Encyclopedia
betterlate1's Avatar
Join Date: Feb 2008
Location: Frzn Nrth
Model: 8900
OS: hybrid
PIN: 20F3519A
Carrier: Non-Smoking AT&T
Posts: 493
Post Thanks: 0
Thanked 0 Times in 0 Posts

Had the same problem of course and tracked it back to (Removed each app and restarted and ended up by process of elimination)

Also, requested a refund from the people three times.
The first email asked me when and what was happening when the problem occured.
The second asked me if I could have gotten a "bad build" and please try reinstalling the app.
The third email stated that I should absolutely try reinstalling the app even though I was very dissatisfied with the app.
Today after requesting a refund for the fourth time, i got an email saying:


I fail to see where a refund was refused. Did you follow the steps
that were suggested by the tech team? The last communication I could
find was a request to reinstall the application.

Let us know if you have any further questions, we'll be glad to help.


- Jack, Customer Relations

This is exactly how NOT to handle customer service.

Please allow our military veterans to legally sign their name in this manner
John Q. Soldier, E6
Offline   Reply With Quote