Just changing the IT policy does not disable the password, it just allows the user to disable it.
So, you still have a password on the device until you go into your options and disable the password.
Have you removed the battery for a minute and then tried again?
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]