I know it's frustrating and no one like to deal with problems like that. But in all honesty, this isn't a BlackBerry issue. If you would have dropped any other phone, you would have issues, too.
An iPhone, or Droid and you could have cracked the screen making it completely useless.
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]