View Single Post
Old 11-15-2010, 12:13 PM   #3 (permalink)
Dubdub
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,036
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default Re: unable to connect phone to desktop manager

Quote:
Originally Posted by ladyluxe View Post
my new phone has IT policy installed and i've never synced it with a DM. i'm trying to reset to factory defaults, but each time i try to connect my phone to DM it says:

"BlackBerry Desktop Manager failed to connect to your BlackBerry device."

i've tried reconnecting the device a million times, but still get the same error msg. anyone have any clue what's wrong?
Is this a device from your company or did you get a used device? If it is your company device, then I do not recommend trying to circumvent the IT Policy. You need to talk to the BES Admin.

If this is a used device, then you need to see our FAQ for removing an IT Policy. Wipe with Jl_cmdr and then reinstall the OS.

Remove IT Policy - BlackBerryFAQ
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline   Reply With Quote