Originally Posted by b52junebug
Upgraded a user to 18.104.22.1685 and now all of his folders from his inbox are not showing up. Tried deleting service books, reloading the user, etc. The only thing I havent done is reload the software on the device. Any one else run into this?
When you load an OS it wipes your BB before it loads it. Like the previous poster said, restore from a backup will bring back all your settings. If you used BBSAK or BMCP to backup your 3rd party apps you can restore those also with DM.