| | Re: 8310 plus Data Plan, but no EDGE
Did you ask the carrier if you had a Blackberry specific data plan? You may find it is just a standard cell phone data plan and that will not allow the BB to receive email etc.
The new SIM you tried, did it come from a BB with a BB data plan? if not your test would not show anything.
Unless the BB has radio issues I would call the carrier and talk to someone above the initial help dest, maybe a second tier support person.
You can also as a last resort try to do an OS upgrade on the BB.
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9810 BES Z10 on BES 9700 BIS