Originally Posted by mymitsu3kgt
Which version are you running right now? You could download the newest OS installer file from your carrier, then install it on your computer. If the desktop manager doesn't update your device at that point, you could download BBSak and wipe the device manually. The Desktop Manager will see the blank device and load the newest OS installed on the computer. Make sure you do a backup before you start this.
Posted via BlackBerryForums.com Mobile
i am on a BB plan, i have contacted my carrier and they couldnt help *typical* so i am going to try the BBSAK thank you, i have already made a back up thank you