| | the restore failed due to an unexpected error.. HELP ME
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recently I've updated my desktop manager to version 2.0 ( version for mac users ) and my BB 9700 device software to 18.104.22.1682 ( platform 22.214.171.124 ) but Unfortunately when i tried to restore my last backup but I was surprised because the program refuses to restore the data and then a window appears telling me :
The restore failed due to an unexpected error.
Try restoring your data again. If the issue continues, please contact RIM technical support.
the bad point is when i was trying to choose my last backup there was a note telling me : dimmed entries are read only data bases and cannot be restored .
please tell me what to do because I'm in a very big trouble and I need to have all the data Which previously stored in the last backup..
note : i am a mac user
thanks in deep