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Old 01-20-2011, 03:59 PM   #1 (permalink)
juwaack68
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Default 9780 unable to send pics (no send option)

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Got a very strange issue with a T-Mobile 9780 where the end user does not have an option to 'Send' a picture - in fact she has no Send option from the menu after she takes a picture or when she goes into the Pictures app and views existing pictures.

She also is unable to attach a picture to a text/mms message - the Attach option is there, but when she clicks on the picture she wants to attach it just opens it and does not attach it to the picture.

I had this same issue with my 9670 Style and had to reinstall the OS (after using JL_Cmder to wipe it down to a JVM 507 message) and that fixed it for me.

For the 9780 I used JL_Cmder to wipe the device and prior to reactivating it she was able to see the Send option when viewing a picture.

After we activated her on the BES, the Send option disappeared.

Aha, I thought it may be a BES IT Policy issue, but she and I have the same IT Policy - and I can still see the Send option on mine.

Anyone else run across this screwy issue?
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