| | Re: 9780 unable to send pics (no send option)
I have a hunch.
Its not the IT Policy.
1> Encryption. Either the device is encrypted (locally which makes more sense if yours is on the BES, or from BES since user is in another group/server which in this case would not affect you).
OR the MicroSD is encrypted. Any picture saved on encrypted device or microsd that is encrypted changes the file extension which ONLY that specific device can read. I recall having this as well with my personal BB & work BB while testing encryption.
If I'm right I'd be VERY surprised RIM support couldn't even guess at this as a thought and maybe its time I consider training for BES certification? Baah most likely I'm VERY wrong.
Have your client use the internal browser to locate the picture that cannot be sent and lookup the properties.
Senior help desk administrator (rim_db_admin_sr_helpdesk) Serious Mobile
Last edited by Jagga : 01-20-2011 at 10:33 PM.
Reason: another thought.