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Old 02-28-2011, 11:33 AM   #11 (permalink)
mentatsuk
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Join Date: Feb 2011
Model: 9780
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Carrier: uk vodafone
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Default Re: 9780 unable to send pics (no send option)

Spoke at length with RIM support and they pointed to this article...
KB24735 on blackberry.com

The work around is NOT to encrypt which is not really a solution !
I need Encryption for business use and it was not a problem with the Bold 9700

RIM support also mentioned that the article is also wrong in quoting
Software 6.0.0.287 (Bundle 870) and later will solve the problem because my handset is already 6.0.0.294 (bundle 905)

RIM support insists the issue has been resolved and is part of the "next" software release 6.0.0.3xx

I am still waiting for UK vodafone to release their next incarnation of the software but so far no luck.

Any more info from RIM or Vodafone UK would be much appreciated.
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