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Old 03-03-2011, 05:42 AM   #2 (permalink)
aiharkness
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Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
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Default Re: 8310 Factory Restore

You can clear all user data and settings with a security wipe (find security options and you will see security wipe either on the screen or in the menu).

If you are talking about your BIS account, call your previous carrier and explain the situation and find out if you need to remove the BlackBerry from the BIS service, or if that has already been done. If it needs to be done, they can do it.
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