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Old 03-06-2011, 06:08 PM   #2 (permalink)
aiharkness
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Default Re: Frustration with RIM

RIM will provide support to users for a fee. See for example the thread started buy The Sand on email security. But your carrier is first line of support, and as I understand it can refer you to RIM and you won't be charged. If your carrier didn't do that and you think it should have, your argument is with them and not RIM.

On access to old versions of the OS, again, the carriers release the OS to their users. The fact that you can obtain other OS versions from other carriers does not change that fact. At any rate, it's wise to download the installer files from your carrier, or wherever you get them, and keep them. Advice to anyone: Prepare ahead of time to downgrade before you upgrade.

RIM has it's challenges in the market place, but it is competing for users who want a certain smartphone experience, not winning on customer service.
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