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Old 03-21-2011, 09:56 AM   #4 (permalink)
jpom
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Join Date: Mar 2006
Model: 9800
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Default Re: Help with BBM - I'm at a loss

I don't know the exact version of BBM but the problem was happening in the OS 5 version and still happened in the OS 6 version after the update so I don't think it was the BBM version.

Battery Pull was tried but I did not try resending the service books.

In the end apparently his clients absolutely must communicate through BBM so that there is no record through their companies BES server (his actual words) and therefore it had to be fixed ASAP and he could not afford to give the device up for a day for me to troubleshoot, therefore it was switched with someone who does not use BBM, the other device worked fine.

End result is we got around the problem but never got the chance to actually try and fix it.

Thanks for the replies though.
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