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Old 03-22-2011, 06:49 AM   #1 (permalink)
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Join Date: Mar 2011
Model: 9780
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Default BBM, unsupported video format

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My son has the Torch and I've got the Bold 9780 - he recently sent me a video clip he took via BBM. The msg gave me an option to 'accept', which I duly did -but then the downloaded file showed up as 0.0kb (which presumably means it didn't download).

However a file of some sort went into my video folder -but when selected says "The media being played is of an unsupported format" - so doesn't play anything.

Is it something he's done wrong - or is it something I've need to sort out in my phone's setup.

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