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Old 03-23-2011, 04:31 PM   #2 (permalink)
Dubdub's Avatar
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
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Default Re: faulty trackball help!

Probably dirt or lint, especially if she doesn't use a case.

Turn the device off. Press and hold the ball then move in the direction that it doesn't work. Then while continuing to press, roll in all directions for at least 60 seconds.

Release and turn the device back on. Did that help? Might take a couple tries.

Another thing to try is a battery pull.
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