No thats not the problem. I can add email addresses but cannot create an account online with BIS so that I can use the filter and edit facilities. My Blackberry is obviously registered ok as I am sending and receiving emails already. I can't figure it out because I have had the message that my device is registered with them but when I try to create the online account it says not registered. If I haven't solved it by tomorrow I will give my provider a call and see what the problem is.