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Old 05-11-2011, 03:48 PM   #4 (permalink)
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Join Date: Mar 2011
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Default Re: Disappearing Users

@beckr2 Users don't just disappear from a BES without some sort of action (typically an administrator) removing their accounts. I've built and administered countless BES servers over the years across several different environments and have never seen a case where there was no legitimate explanation for a user's removal. In these rare occurrences where users have "disappeared", the user account had either been removed from the BAS console itself or directly from the config DB. Like freakinvibe said, I would confirm whether those user records still exist in the DB if/when this occurs again. Beyond that, you may need to audit your fellow admins :

KB19251-How to run an audit of administrative actions within BlackBerry Administration Service
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