did you ever get a resolution on this? My new 9650 (Verizon) has the same problem.
Originally Posted by Punkrulz
Work recently replaced my BB Curve with a BB Bold 9650. It came with OS 5 stock. Since they didn't setup Enterprise Activation yet, I decided to upgrade to OS 6. So far everything seems fine, with the exception of one problem: I'm 100% unable to configure the "convenience keys".
What happens: I hit "Options" -> "Convenience Keys". A grey window pops up (with Convenience Keys as the title) and then immediately disappears. I've already rebooted the phone to see if this would clear up the issue, however that didn't work. I also searched the forum to see if anyone else had a problem, but didn't find anything relevant.
Does anyone else have this problem, and if so know of a fix?