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Old 06-10-2011, 07:04 PM   #2 (permalink)
penguin3107
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Default Re: Unable to set PW from BES-ITPolicy Fail Ack for the command SET_IT_POLICY_COMMAN

What OS version is on the handheld, and what version and service pack is BES?

Depending on your versions, you may need to remove content protection in order to set a new handheld password. This is a known issue.
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