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Old 06-11-2011, 07:25 AM   #4 (permalink)
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Default Re: Unable to set PW from BES-ITPolicy Fail Ack for the command SET_IT_POLICY_COMMAN

It's been a LONG time since I've used BES 4.0, but I believe that is the cause of your problem.
Older versions of BES are not able to reset the handheld password when the device is encrypted with content protection.
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
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