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Old 06-11-2011, 06:25 AM   #4 (permalink)
penguin3107
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Default Re: Unable to set PW from BES-ITPolicy Fail Ack for the command SET_IT_POLICY_COMMAN

It's been a LONG time since I've used BES 4.0, but I believe that is the cause of your problem.
Older versions of BES are not able to reset the handheld password when the device is encrypted with content protection.
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