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Old 06-11-2011, 12:17 PM   #6 (permalink)
penguin3107
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Default Re: Unable to set PW from BES-ITPolicy Fail Ack for the command SET_IT_POLICY_COMMAN

I'm not sure what the best way to resolve it is.

You could try opening a trouble ticket with RIM, but I doubt they'll support version 4.0.
It's been end-of-life for quite some time.

At the very least, I would disable content protection and push a new policy out to the users. (This won't turn it off on the handheld.)
Instruct them how to disable it manually from the handheld.

The only time you'll have trouble is for users who forgot their password.
Hopefully, those are (and should be) rare cases.
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