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Old 06-16-2011, 08:18 AM   #8 (permalink)
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Default Re: Unable to set PW from BES-ITPolicy Fail Ack for the command SET_IT_POLICY_COMMAN

You must be at least on BES 4.1 SP5 to get that working. So your best option is to upgrade BES as soon as possible. See details on:

Resetting a BlackBerry device password when content protection is turned on - Security Technical Overview - BlackBerry Enterprise Server - 5.0.2
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