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Old 06-23-2011, 08:10 AM   #14 (permalink)
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Join Date: Jun 2011
Model: torch
Carrier: orange
Posts: 16
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Default Re: 4th Torch handset and still not working!

Originally Posted by aiharkness View Post
That's over my head. I don't know what your options are. But it would help you with Orange if you had more information other than this BlackBerry of mine keeps losing connection or cutting out. I see their side of things on that....they just exchange the device and send you on your way.

You also may need to talk to someone else. If you've been talking to a salesman in a store, if it were me I would call the corporate customer service number and tell them you've had this problem, it isn't being solved, etc. etc. And don't let anyone pat you on the head and send you off. Be polite. The problem is real, not your imagination. You are just looking for a solution. You will be happy with a solution. You want THEM to provide a solution. Don't bring up them letting you out of the contract until it becomes obvious THEY can't provide a solution. Document who you talk to, when, and what you are told. Ask how they document customer contact, get that identifying information, and write it down. Each time you talk to them, refer to previous contacts.
Huge thanks to you all much appreciated.
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