View Single Post
Old 07-29-2011, 11:34 AM   #1 (permalink)
Talking BlackBerry Encyclopedia
Join Date: Feb 2007
Location: Central NJ
Model: 9900
PIN: nacle of creation
Carrier: ATT
Posts: 319
Post Thanks: 4
Thanked 8 Times in 8 Posts
Default PLEASE HELP - Desktop Software Problem

Please Login to Remove!

I recently replaced a dead hard drive on my laptop.

I downloaded the Desktop Manager software from RIM website and installed it on my laptop. When I try to open the software I get a "BlackBerry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience." message.

The Error Signature reads:

AppName: rim.desktop.exe AppVer: AppStamp:4dee095a
ModName: kernel32.dll ModVer: 5.1.2600.5781 ModStamp:49c4f482
fDebug: 0 Offset: 00012afb

What's wrong and how can I fix this?

Thank you.
8703e>>> 8310>>> 8330>>> 8310>>> 9700>>> 9800>>> 9900>>> Z10 AND Playbook 64GB
Offline   Reply With Quote