Originally Posted by Relyks
i tried doing the command prompt way and windows 7 isnt letting me..
Make sure you are logging into the command prompt with the administrator privileges.
As an aside, you posted this question in the Legacy forum which is designated for blackberries past their end of life cycle (8800, 8700, 7290 and older). In the future, you should post your questions about your Storm 9500 in the appropriate forum: http://www.blackberryforums.com/gene...cussion-storm/
. This will give you a better chance of people reviewing your questions who have your device and may help your questions get answered easier.