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Old 09-09-2011, 07:47 PM   #1 (permalink)
laloola
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Join Date: Sep 2011
Model: 9900
PIN: N/A
Carrier: wataniya
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Default Unable to create BIS account, bb9900 full of errors..

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greetings

i would like to share my impression so far about blackberry products, and i need a help..
and please forgive my English

i used to be buy only Nokia phones, i really liked my E71/N900.
but right now i do have a shop, and a website with 4000 member, so i need a slim device with heavy security, so i ended up buying playbook and bb9900 bold.
the playbook is awesome by all means !

but bb9900 is a nightmare !
i believe RIM released a faulty OS to some 9900 devices.

3 days i've been working so hard to fix my bb9900 problems.
i even done security wipe to fix Blackberry ID login issue
after that i plugged my device to my desktop software, it shows there is a new update, so i ended up downloading it and the result was error 507 my phone wont boot, i managed to restore it to factory default.
headache!

right now my 9900 working fine, except the most important part which is Email.

so here's my problem:
am trying to create an email
wataniya.blackberry.com (my carrier)
whenever i try to create a BIS account i get this error: Your account is not accessible via HTML browser. Please use your device to access BlackBerry Internet Service.

i used my device and try to create an BIS account, i got the same error.
searched all the web for any solution.

and the solutions from blackberry's wont work in bb9900 :(
such as KB14380 / KB14378
taken from KB14378
Click the Setup Wizard or E-mail Settings icon.
Press the Menu key and click Create User Name.


in bb9900 its called email accounts, and when i press the menu buttom inside i cant create user name.

i did contact my phone provider, they did confirm about BIS is active on my phone, but they had no idea about why am getting this error, they did mention that many bb9900 users facing the same problem.

according to blackberry website, they said ur getting this error because ur device on Automatic login, So is there a way to stop automatic login ?
or is there a way to create a BIS account from my bb9900
and for the love of god there is none 3rd party app as Email Client in app world.

thanks in advanced ^ - ^
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