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Old 09-20-2011, 08:53 AM   #1 (permalink)
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KGlennCole's Avatar
Join Date: Dec 2008
Model: 9810
OS: 7.0
Carrier: AT&T
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Default Torch 9810 - Cannot pair with Docs to Go Desktop

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Replaced my 9800 (OS 6) with the 9810 (OS 7). Everything OK except with pairing the 9810 with my Docs to Go Desktop (Ver 2.0000.055). As a result, cannot sync files automatically as before.

The device is connected. Docs to Go Desktop launched. Docs to Go on Torch is opened per instructions. Start pairing. Fails.

Error Message:
Cannot Connect. Unable to connect to Documents to Go Files on your device. Please confirm you have installed this application and try again. If you do not have Documents to Go Files installed, click to download.

What am I not doing correctly?

Last edited by KGlennCole : 09-20-2011 at 09:01 AM. Reason: Added OS 6 and OS 7 for clarification
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