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Old 09-22-2011, 01:03 PM   #3 (permalink)
deasman
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Join Date: Aug 2010
Model: 9800
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Carrier: AT&T
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Default Re: 9300 Battery Runs Flat

I have about 1200 of the 9300 BBs in a BES environment. I have opened a case with RIM and with our carrier. Both are at a loss. I have tried reloading the software with and without restoring from a backup. Neither of which has helped. the problem still exists.

The device becomes a paper weight for my end users. the only option i have found that works is to back grade the OS to version 5. After that,the battery will last the user for several days as opposed to several hours.

It is not an ideal fix, but until the issue is resolved, I have no choice. I cannot have users with devices that will not allow them to do their job.
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