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Old 10-02-2011, 02:16 PM   #5 (permalink)
KGlennCole
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Join Date: Dec 2008
Model: 9810
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Default Re: Torch 9810 - Cannot pair with Docs to Go Desktop

Quote:
Originally Posted by palomartian View Post
That's funny shit. Not even RIM is bothering to support 7.0. I think BBOS is going to be a bad memory within a year or two.
Yes! Finally found out after a call *from* Senior-level RIM Support that Documents to Go Files was needed on the BB. This was *after* a few calls, a terse letter to RIM Corporate HQ and really bad technical advice from RIM Support that basically said "no can do.. you have to manually sync."

The Senior support specialist did say the directions were unclear. That's what happens when RIM owns the BB part of Docs to Go and DataViz owns the Desktop application. DataViz is not without some culpability here. They just "wash their hands" at *any* question involving RIM and Docs to Go, even they own the Desktop version used to sync with the BB.

I'll have to see how it works over time, but let's say that I'm cautiously optimistic. (That means I'll be surprised if it works 100% of the time!)
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