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Old 10-02-2011, 06:23 PM   #6 (permalink)
Don Henry
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Join Date: Aug 2008
Location: Southern California
Model: 9810
OS: .261
Carrier: AT&T
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Default Re: Torch 9810 - Cannot pair with Docs to Go Desktop

Originally Posted by KGlennCole View Post
Yes! Finally found out after a call *from* Senior-level RIM Support that Documents to Go Files was needed on the BB. This was *after* a few calls, a terse letter to RIM Corporate HQ and really bad technical advice from RIM Support that basically said "no can do.. you have to manually sync."

The Senior support specialist did say the directions were unclear. That's what happens when RIM owns the BB part of Docs to Go and DataViz owns the Desktop application. DataViz is not without some culpability here. They just "wash their hands" at *any* question involving RIM and Docs to Go, even they own the Desktop version used to sync with the BB.

I'll have to see how it works over time, but let's say that I'm cautiously optimistic. (That means I'll be surprised if it works 100% of the time!)
I have DocsToGoFILES on my 9810 - it STILL will not sync - I have to drag files into the 9810 using the FILEs function of DTM 6.1 - however, they then do show up in the MyDocsToGo folder. Very stupid, I agree . . .
9810 on AT&T - stock .261

Last edited by Don Henry : 10-02-2011 at 06:28 PM.
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