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Old 10-06-2011, 11:32 AM   #6 (permalink)
Mikentn
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Join Date: Oct 2011
Model: 9300
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Default Re: 9300 Battery Runs Flat

Quote:
Originally Posted by deasman View Post
I have about 1200 of the 9300 BBs in a BES environment. I have opened a case with RIM and with our carrier. Both are at a loss. I have tried reloading the software with and without restoring from a backup. Neither of which has helped. the problem still exists.

The device becomes a paper weight for my end users. the only option i have found that works is to back grade the OS to version 5. After that,the battery will last the user for several days as opposed to several hours.

It is not an ideal fix, but until the issue is resolved, I have no choice. I cannot have users with devices that will not allow them to do their job.

I have the same issue that your end users are experiencing. I was experiencing minimal battery drain before activating my 9300 with my company's BES, and now it's jumped to 10% / hour. Just to be sure, I wiped the device and started anew, and got the same results. Which particular flavor of OS 5 did you roll back to, if I may ask?

Thanks.
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