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Old 10-10-2011, 09:17 PM   #1 (permalink)
markzubld
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Join Date: Oct 2011
Model: 9780
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Default Unable to Display File in Pictures

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Hi i recently got a new blackberry bold 9780. Everything is great but since last week my camera is causing me problems. I did not know where else to turn. Basically i can take pictures, the camera loads but i can't see them in my camera folder. All i see is the blackberry icon for photos and whenever i click on it it says "unable to display file" and after that it says the image number on the same line. All previous photos are fine its just photos since last week.

I heard that it my be a file issue as those pictures that i cant view are 'jpg.rem' and not 'jpg' whenever i try to change it though it says "media card is secured by another device. Unable to access encrypted file.". I also heard that it may be due to encryption but this has been disabled.

I would appreciate any help please i just want to start taking and viewing pictures again there's no point in having a blackberry if you can't even see your pictures. Thanks.
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