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Old 10-13-2011, 06:57 AM   #5 (permalink)
Latino Hasta La Muerte
Join Date: Jan 2005
Location: Denville, NJ.
Model: Class
OS: 10.3.1
PIN: 3324918D
Carrier: Verizon
Posts: 9,055
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Default Re: Moving from one Tour to another - how?

Sounds like the BIS account in question is pointing at the wrong phone. Try logging into your Verizon BIS page and re-entering your new PIN/IMEI for this device. You can resend service books from there too, which could be another cause of the problem.
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