Originally Posted by rambo47
Sounds like the BIS account in question is pointing at the wrong phone. Try logging into your Verizon BIS page and re-entering your new PIN/IMEI for this device. You can resend service books from there too, which could be another cause of the problem.
OK, maybe a very noobish question here...could this be because I haven't activated the "new" phone yet? She surfs a lot (on OS5, I know!), and I didn't want to have to listen to it if she wasn't able to.... Would something as simple as that cause this problem?