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Old 10-13-2011, 06:40 AM   #6 (permalink)
PJD642
Talking BlackBerry Encyclopedia
 
Join Date: Nov 2009
Location: East of Cleveland, OH
Model: Q10
OS: 10.2.1.23
PIN: N/A
Carrier: Verizon
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Default Re: Moving from one Tour to another - how?

Quote:
Originally Posted by rambo47 View Post
Sounds like the BIS account in question is pointing at the wrong phone. Try logging into your Verizon BIS page and re-entering your new PIN/IMEI for this device. You can resend service books from there too, which could be another cause of the problem.
OK, maybe a very noobish question here...could this be because I haven't activated the "new" phone yet? She surfs a lot (on OS5, I know!), and I didn't want to have to listen to it if she wasn't able to.... Would something as simple as that cause this problem?
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