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Old 10-13-2011, 03:52 PM   #5 (permalink)
Talking BlackBerry Encyclopedia
Join Date: Feb 2011
Model: 9860
Carrier: Virgin Mobile Canada
Posts: 257
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Default Re: how do I connect my device to BIS?

Originally Posted by penguin3107 View Post
If you try to create a new address and it tells you that the name is already taken... then you need to pick a new name. Someone else already chose the one you're trying to create.
Its okay I called Virgin Mobile and they fixed it. Somehow when I plugged my old SIMM int my 9860 it did ask me to update my PIN/IMEI number on my BIS account (that typical mesage you get) I said yes and got 4 or 5 emails from my BIS account a couple of days later and everything stopped then.

The Tech a VM noticed my new phone had some ghost account on the BIS server and that my original account was still associated to my old device. After about half an hour of trying to get it work, he deleted the ghost account and added my PIN/IMEI number to my correct account and held but none of the passwords he sent me worked, he just gave up and nuked my account and took it back then setup everything and validated it.

Why this happen in the first place I have no idea, and he had no idea as well.

But its all good now.

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