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Old 11-07-2011, 10:34 AM   #13 (permalink)
pomc
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Default Re: SRP Disconneted - RIM tech support stated other reports are coming in now

Received this message from RIM support just prior to the SRP reconnecting. WTF kind of statement is that?

Thank you for contacting BlackBerry Customer Support.

Please know we have now fielded multiple reports of SRP connection issues, our Executive Management is aware of the situation, our Network Engineers are addressing what they can; however, presently there is nothing we're aware of that suggests a problem with the Research In Motion BlackBerry Infrastructure.

The problem may not be related to the BlackBerry Infrastructure, although we are diligently pursuing the matter and helping where we can.

I will follow up again as soon as possible, and thank you for your patience.
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