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Old 11-07-2011, 12:05 PM   #19 (permalink)
pomc
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Default Re: SRP Disconneted - RIM tech support stated other reports are coming in now

Thank you for contacting BlackBerry Technical Support. It has been a pleasure to work on this issue with you.

As of this time below is the official response to the SRP connectivity issue:

xxx8226; We are aware that a small number of customers may have experienced some SRP connectivity issues.
xxx8226; This issue was caused by issues experienced with some third-party Internet Service Providers (ISPs) and was not specific to RIM or the BlackBerry Infrastructure.
xxx8226; We are aware of the issue and have been working to resolve its impact on our infrastructure/customers as quickly as possible.
xxx8226; BlackBerry Infrastructure connections have been restored and now are able to accept BES SRP connections from customers.
xxx8226; If you are using an ISP that is still experiencing issues, you may be unable to re-connect until your providerxxx8217;s issues are resolved.
xxx8226; BlackBerry services are operating normally at this time.

Thanks again for contacting BlackBerry Technical Support. Have a great day, Richard.
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