Originally Posted by RFlow
On Friday I received my brand new Torch 9860. However after only hours of use the BlackBerry suddenly turned itself off and wouldn't go back on again. Now I'm stuck with a red blinking light sequence whenever I connect the phone to a power source (computer or outlet). The computer won't recognize the phone in any way on either OS X Lion or Windows 7. It won't even turn up in device manager (Windows) or System Profiler (Mac).
If you just recieved your phone take it back to the carrier and get them to replace it; it's obvious that either you didn't realize that phones don't come fully charged or the device is defective. Either way the carrier should be able to exchange it for a new device without any hassle.