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Old 11-27-2011, 01:30 PM   #2 (permalink)
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Default Re: Unable to add new email account

Sounds like you have a BlackBerry data plan on the account for that BlackBerry handset, and have successfully added one email account already.

The first troubleshooting step is a hard reset: With the power on, remove the battery for a least 30 seconds. Make sure you have good mobile signal when you put the battery back.

If the hard reset doesn't fix it, then resend service books. See How do I resend my service books? - BlackBerryFAQ.
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