Hello everyone.

I have a bb8520. This is my second one. I'm having some difficulties in getting access to bb application world. My first bb was stolen and I've gotten a second mainly because of the apps I had on there like kindle for bb, a dictionary, youverssion, and what's app. I can't get into application world at all! I got the phone two days ago and I've installed application world, then upgraded, hooked it up to a pc using the softwear to no effect.

Application world just tells me:

Blackberry identification update required. Would u like to update now?

Click 'yes' or 'no'

For either of the two options it says:

Bb identity installation failed.

HELP!
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