| | Re: Trouble Downloading Firmware
From Symantec - Who will be your next stop if you cannot figure out how your AV program works.
In rare cases where a legitimate file has been misidentified and subsequently quarantined, your computer may behave abnormally or you may find that one or more applications no longer function as expected. In such rare situations, you should open the Quarantine in your Symantec antivirus product. From here, you may review the list of all files detected as Suspicious, and, if you identify a potential misidentification, restore the file from quarantine and allow it to run normally.
-Double-click on the SAV shield icon in your Notification Area (lower right-hand corner of screen).
-From the View menu choose Quarantine .
-Select the file you want to delete.
-To select all files, click on the first file. Scroll to the end of the Quarantined files list. Hold down the SHIFT key and click on the last file.
-Click the Delete button in the toolbar (looks like a red x).
-In the take action dialog box, click Start Delete .
-When status has changed to succeeded click Close button.
-If more documents appear in the list, repeat steps 3 - 6 until finished.
-When done, click Close . Click Exit to exit SAV.
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