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Old 04-16-2012, 04:39 AM   #1 (permalink)
kevingriggs
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Join Date: Apr 2012
Location: South Bucks, UK
Model: 9700
PIN: N/A
Carrier: Vodafone
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Default Activation Problem

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Hi
We have installed a new BES 5.0.3 (with MR2) on our newly installed Exchange 2010 (Server2008 R2 64Bit) and we have come across a problem we cannot resolve.
My problem is on activation, the device fails activation, in the MAGT log file I am getting an error “Failed to get company name, restarting user”. I have already added Company name to my profile in AD and forced an update on Global address list.
When I receive an activation password , I enter that into the device and the ETP.DAT email arrives in my inbox but does not disappear (as I have read it should), when I look at my user on the BES console I can see the PIN of the device has been added.

Thanks
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