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Old 04-24-2012, 01:29 PM   #1 (permalink)
SmokeSignalsAreBetter
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Question Sync issue! Where to start.

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My organization is having issues. Users who are going through a phone company here called Inland Cellular are having issues. Syncing between exchange and the phone is only unidirectional, from the exchange server to the phone. Verizon users do not experience this issue.

The phone company denies any responsibility. Which my boss is convinced it is. We have no authority to force departments to abandon the carrier.

I am a computer tech, I don't even use a cell phone, and I don't have permission to access the BES server or the Exchange server. However I was tasked to solve this problem, I feel like I was tasked to fight fog and given only boxing gloves.

I don't know what I should be focused on. Any pointers would be appreciated. I am sorry if this is a re-post of a common issue, but I don 't really know where to get started. I am hoping it is just a phone setting, but I can't find it and resetting the phone doesn't fix it.

Last edited by SmokeSignalsAreBetter : 04-24-2012 at 01:31 PM.
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