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Old 04-30-2012, 01:58 PM   #1 (permalink)
seanscott
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Default BES Setting for viewing embedded images

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A few users at my company complained that they couldn't view embedded (not attached) images in their email messages. The BlackBerry seems to remove the image and you get an empty box with text underneath saying Picture (Device Independent Bitmap).

After some testing we found that the issue only occurs when you embed (paste) an image, usually from a screenshot or the Windows snipping tool and the image is sent as Rich Text. If the image is embedded using the HTML message format, the image is viewable on the BlackBerry.

I checked the the BES IT Policy and verified that the Disable Rich Content Email option is set to the default value of No.

I'm thinking this may just be the way the BES handles emails with OLE images, but I'm wondering if anyone else has seen this or has a fix?

Thanks,
Sean

Last edited by seanscott : 04-30-2012 at 01:59 PM. Reason: typo
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